Frequently Asked Questions
Everything you need to know about shopping with BaseCamp.
What are your standard shipping times?
We offer standard shipping which typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery.
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original, unused condition with all tags attached. Please use our online portal to generate a prepaid return label.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, BaseCamp ships to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
Are BaseCamp products covered by a warranty?
Most of our products come with a one-year manufacturer's warranty against defects. Please refer to the specific product page for detailed warranty information.